Terms of use


Last updated: (23rd March 2021)


Please read these Terms of Use ("Terms", "Terms of Use") carefully before using our website and using our Online payment Service (the "Service") operated by AAC MENA – Aswar Akka Consultancy Company ("us", "we", or "our").


Your access to and use of the website and the services offered is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the website and services provided.


By accessing or using the website and the services it provides you agree to be bound by these Terms. If you disagree with any part of the terms, then please do not access our website nor use the services provided.


Online Payment Terms and Conditions

Our Website may accept online payments. Clients can pay for our services through Credit and Debit Card options – using Visa, Master or Amex cards - depending on the country of residence in all types of currencies. AAC holds itself not liable to payments processed via Amazon Payment Services or any other payment gateways used on our website for payments including but not limited to training registration, exam registration, consultancy kits purchases, etc.


We are aware of the importance in ensuring a secure online shopping experience, for which reason we use reliable third-party service providers such as Amazon Payment Services. To this end, we use the SSL Certificate from reliable third party service provider to secure your personal information. The SSL Certificate confirms that AAC has been assessed to have installed the highest standard of Internet Security available.


The cardholder shall retain a copy of transaction records and AAC MENA policies and rules.


User is responsible for maintaining the confidentiality of his account.



Purchase Policy

To complete the purchase process, the Customer must be at least 18 years old, be legally authorized to enter into contractual obligations, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions.


The Customer is responsible for his / her financial activities.


The Customer guarantees that the information entered by him / her on this website is accurate.


Refund & Cancellation Policy

Before completing the payment process, the customer has to make sure that all contract terms and conditions for changes and cancelations penalties provided by AAC are read and understood in order to agree on them accordingly.


  • Certified Training Courses

Once you place an order for a certified recorded training, a refund is not possible.


Refund policy is applicable for the following certified training services:

  • Classroom Training
  • Online Live Training


With the following conditions:

  • Full refund 100% of total price if order was canceled 45 days prior to the training course start date.
  • 75% refund of total price if order was canceled 30-44 days prior to the training course start date.
  • 50% refund of total price if order was canceled 20-29 days prior to the training course start date.
  • 25% refund of total price if order was canceled 15-19 days prior to the training course start date.
  • No refund in case order was cancelled 14 days or less prior to the training course date.
  • No refund in case of no show up at the first day of the training


Based on the above conditions, if the refund is valid a refund request can only be made through your registered account at our website and a reply will be received within 3 business days.


Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. 


  • Certified Self Study Exams

Once you place an order for a certified self-study exam, a refund is not possible.


  • Non-Certified Recorded Training Courses

Once you place an order for a non-certified recorded training, a refund is not possible.


  • Consultancy Kits

Once you place an order for a consultancy kit, a refund is not possible.



Delivery & Shipping Policy

We do not offer delivery of products since there are no items to be delivered, so the following will not be applicable:

  • Processing of shipping any items/goods conditions.
  • Delivery fees for free delivery.
  • Delivery time to local/ international.


Payment Confirmation – Services


Payment confirmation will be shared with the customer (as a payment receipt on the order confirmation page) immediately after order has been placed.


(www.aacmena.com) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Jordan.


Multiple transactions may result in multiple postings to the cardholder’s monthly statement.


Intellectual Property and Copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by us, in which case we may require you to sign a License Agreement. 


Links to this Web Site from other web sites

Hyperlinking to, or framing these web pages, or engaging in similar activities is prohibited. We reserves the right to impose conditions when permitting any hyperlinking to or framing of these web pages. AAC is not responsible for any third party websites that you link to. You are responsible for reading and agreeing (or disagreeing) with the Terms and Conditions or Privacy Policies of these third parties.


Termination Policy

Users' accounts on AAC website can be terminated in case of abuses or at your sole discretion.



AAC gives you choices regarding the collection and usage of your personally identifiable information. If you have registered for any AAC related updates through WWW.AACMENA.COM, and do not wish to receive future e-mails, please contact us at info@aacmena.com with your email subject “UNSUBSCRIBE” and other relevant information.


Privacy Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we adhere to strict security policies and practices according to industry standards by hosting and maintaining our services in a PCI-DSS certified environment.


Governing Law

These Terms of Use shall be governed and construed in accordance with Jordanian laws.



Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the Hashemite Kingdom of Jordan.



We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Changes will be posted on this page and your use of these web pages after such changes have been posted will constitute as your agreement to the modified Terms of Use.


The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.


Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@aacmena.com

Tel: +96265162240, Ext.48

Mobile: 00962795957226

Address: Queen Rania Street, Amman- Jordan, P.O.BOX 831270, Postal Code 11183

What people have to say about us ?

Asma Al-Labadi,ETQ

Haneen Adnan ,Nuqul Group

Anas Diab,AES Jordan PSC

Hannan Ziadeh, Our Lady Of Peace Center for persons with disabilities

Eng. Ahmad Shrouf, General Manager, Green Has Jordan

Dr. Mohammad Sarhan, General Manager, Bio Medical Clinics

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